How does responsible gaming work at qee?
Our goal is to ensure a safe, balanced, and enjoyable experience for players in Bangladesh.
How do we keep your gaming experience safe?
Qee believes that entertainment should always be controlled and balanced. Our platform has multiple effective tools and policies in place to protect players.
Deposit & Spending Limits
You can set your own daily, weekly, or monthly limit on how much BDT you deposit or spend. If the limit is reached, the system will automatically warn you and block the transaction. The process for increasing a limit is intentionally kept slow, so the decision is well thought out. This is one of the most effective ways to ensure financial security for players in Bangladesh.
Session Time Control
Spending too much time online can easily become a habit. That's why qee offers a session timer you can use to limit the length of each gaming session. When the set time is up, a warning is displayed and the session can automatically end if needed. This tool helps players maintain a balanced lifestyle.
Temporary Break & Cooling-Off
If you feel you need a break, you can activate a temporary pause on your account for anywhere between 24 hours and six weeks. During this time, no login or gaming will be possible, but your account balance will remain secure. It cannot be cancelled until the break period ends, giving players a genuine chance to cool down.
Self-Exclusion
If you feel that gaming is having a negative impact on your life, use the self-exclusion option. Activating it allows you to close your account for a minimum of six months up to permanently. During this period, qee will not send any promotional communications either. This is an important step and we fully respect this decision.
What are the signs of problematic gaming?
If you're betting beyond your budget, playing more to chase losses, lying about your gaming, or experiencing strain in family relationships — these are warning signs. If you're struggling, don't wait — contact our support team or take the steps listed below. Remember, asking for help is a sign of courage.
Where can I find pathways to get help?
If you're in trouble, don't face it alone — qee and our partner organizations are always here for you.
Direct Support Team
Qee's support team is available seven days a week, twenty-four hours a day. Contact us directly to activate any protective measures on your account or to raise any concerns. Your privacy will be fully protected.
Visit Help CenterEducate Yourself
Read our detailed guide to learn more about responsible gaming. Information on betting risks, budget management, and mental health is available in our help center. The right knowledge helps you make the right decisions.
Learn MoreSupport from Family & Friends
If someone close to you feels that gaming is becoming a problem, they can also contact us on the player's behalf. Family members can request that restrictions be placed on a player's account. We are committed to the protection of everyone involved.
Contact UsPlease Note
- Gaming is for entertainment only — don't treat it as a source of income.
- Never bet beyond your means.
- Avoid gaming while under the influence of alcohol or when under mental stress.
- Avoid placing more bets in an attempt to recover lost money.
- Take regular breaks and spend time with family and friends.