How Does qee Keep Your Personal Information Secure?
Last Updated: January 2025 — Applicable to users in Bangladesh
What Information Do We Collect?
During registration on the qee platform, we collect your name, mobile number, email address, and date of birth. This information is strictly necessary for creating and managing your account. As part of the identity verification (KYC) process, we may also request details from your national ID card or passport. We never collect additional personal information without your consent.
Transaction-related information such as deposit and withdrawal history, payment methods, and transaction amounts are also stored in our system. This information is used solely for the purpose of financial protection and fraud prevention. Your financial security is our highest priority.
Device information such as IP address, browser type, operating system, and session logs are also collected automatically. These help ensure platform security and detect unauthorized access. This information is never sold to third parties for marketing purposes.
How Is Information Used?
The collected information is primarily used for managing your account, processing payments, and providing customer support. qee analyzes data to personalize your experience and show you relevant promotions and offers. However, this analysis is carried out in a completely secure environment and in strict compliance with privacy policy.
Data about your gaming activity is also used to implement responsible gaming policies. If any unusual gaming behavior is detected, our system automatically issues an alert. This is an important step taken to protect the user's interests.
Anonymized usage data may be used for technical improvements to the platform and the development of new features. No personally identifiable information is used in this process. We always treat user privacy with the utmost respect.
Is Information Shared with Third Parties?
Qee never sells your personal information to any advertiser or unauthorized third party. However, limited information may be shared with payment gateway providers and identity verification service providers, which is essential for completing transactions. These partners are also bound to follow the same standard of privacy policy.
In cases of legal obligation, such as requests from relevant authorities in Bangladesh, we may provide the required information. This is part of complying with the country's applicable laws and is not against the user's interests. Before disclosing such information, we seek legal counsel to the extent possible.
In the event of a company merger or acquisition, data may be transferred to the new managing entity. In such a situation, we will notify users in advance and give them the opportunity to make decisions as they see fit. You will always retain the right to delete your account.
How Safe Is Your Information?
Qee uses industry-standard SSL encryption technology to keep all data transmissions secure. Our server infrastructure undergoes regular security audits and only authorized personnel have access to personal information. Your password is never stored in plain readable form — it is always kept in a hashed state.
Using two-factor authentication further strengthens the security of your account. We strongly recommend that all users keep this feature active. If any suspicious activity is detected on your account, our system will alert you immediately.
In the event of a data breach, we will notify affected users as quickly as possible and take the necessary remedial measures. Protecting user data is an inseparable responsibility for us.
What Are the User's Rights?
You have the right to view and correct all information stored in your account. You can contact our support team at any time to request a copy of your information. If any information is incorrect, you may request a correction and we will update it within a reasonable time.
You also have the right to close your account and have your data deleted; however, due to legal obligations, certain information may need to be retained for a specified period. The option to opt out of marketing communications is also available at any time. We take any privacy-related complaints you may have very seriously.
What Do You Need to Know About Cookies & Tracking?
Qee uses cookies to enhance the user experience on the website. These cookies help remember your login information, save preferences, and ensure platform functionality. All cookies except essential cookies can be disabled from your browser settings.
Analytical cookies help us understand how users are using the platform, which is useful for improving service quality. This information is collected anonymously and is not used to identify any specific individual. We do not use any third-party advertising tracking cookies.
What Happens If the Policy Changes?
We may update this privacy policy from time to time. For any significant changes, we will notify you via your registered email or through a notification on the platform. Continued use of the platform after any changes will be considered as your acceptance of the updated policy.
Previous versions of the policy are kept in our archive and will be made available upon request. We are committed to transparency and are always keen to provide users with the most up-to-date information. For any questions, please contact our support center.
Key Points of Data Protection
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